WE DO NOT ACCEPT RETURNS OR EXCHANGES ON EARRINGS UNLESS FAULTY, DUE TO HYGIENE REASONS. This is in accordance to your Consumer Rights.
You have 14 days from point of purchase to cancel your order. From the date of cancellation, you will have 14 days to return the product back to us at Fidan London in all its original packaging and in an un-used condition. You will liable to pay for delivery to send back to us, we recommend using tracked delivery to ensure your order gets back to us. Fidan London is not responsible if the order is missing in-transit and there is no tracking number and in these cases, it is your responsibility to contact your delivery service. From the date we receive the product, if we believe it is an acceptable condition in its ORIGINAL packaging then we will send you notice confirming the return has been accepted and a refund will be issued within 14 days. If the product has been used, damaged and not in its original packaging then it will be sent back to you.
In the case of manufacturing faults please contact with your full name, email and images of the product fault. If the fault is due to the manufacturing and you have let us know within a 14 day period and we will offer an exchange or refund in exceptional circumstances.